HR Coordinator

The role

The HR Co-ordinator will be expected to provide generalist and operational support in the areas of recruitment, learning and development, employee safeguarding, staff wellbeing and supporting line managers with performance management) In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

Reports to: HR Director

Staff reporting to this post:

Direct: HR Officer

Role Dimensions: Save the Children currently responds to the Syria crisis from three different access (Jordan, Turkey and Iraq) points, with the intention of consolidating all Syria programming through a single Syria office based in Amman.

The post-holder is a member of the Amman HR team and will be expected to support Area based HR teams in various aspects of generalist or operational support. He/she is accountable to the HR Director for the provision of effective and timely HR services that support programme delivery.


· Work with line managers on HR planning ensuring that hiring plans are developed and recruitments are done in a timely manner

  • Responsible for managing timely end-to-end recruitment processes to effectively support programme implementation

· Responsible for maintaining standard tools for recruitment (job descriptions, interview questions, selection grids, panel recommendation etc)

· Ensure that performance management process is properly understood by all staff and implemented consistently

· Support line managers to address underperformance i,e performance improvement plans and disciplinary sanctions.

  • Work with line managers to prioritize performance management and team development, ensuring proactive follow up on learning and development activities

· Support and follow up with Area HR team to address key HR actions outlined in the Management improvement plan

  • Co-ordinate awareness sessions and implementation of employee safeguarding actions (Anti-harassment, PSEA, Code of Conduct and Safe call) ensuring these are proactively implemented for a safe working environment for all staff, volunteers and partners
  • Co-ordinate Learning & Development activities and keeping a record of attendance records
  • Work closely with the staff wellbeing committee on staff wellbeing issues impacting staff and ensure these issues are escalated to management as needed

· Provide generalist and operational HR support to line managers across a full range of people management issues

  • Work with hiring/line managers to conduct job evaluation, grading and review job profiles as needed
  • Co-ordinate internally and externally with other INGO;s on pay and benefits benchmarking exercises

· Upon request from management to participate in investigations and grievance cases.

  • Make use of all available policy, practice, checklists and guidelines (HR minimum standards, emergencies HR toolkits) and ensure Save the Children good practice is in place

· Ensure compliance with local regulations and labour law, Liaise with local labour authorities Comply with Save the Children policies and practice with respect to child safeguarding, Anti-harassment & Bullying, code of conduct, health and safety, equal opportunities and other relevant policies and procedures


  • Bachelor of Science Degree in Human Resources/ Business Management/ Administration or equivalent
  • At least 3-5 years work experience in Human Resources, previous HR experience in INGOs is preferable.
  • Certification/accreditation in Human Resources
Experience and Skills
  • Previous experience in international organization is preferable
  • Experience working in a fast paced large scale humanitarian response
  • Proven operational HR track-record - experience of providing generalist HR service to managers across a full range of HR issues
  • Experience of working in remote management set up
  • Ability to work independently, self-direct or at own initiative
  • Customer service oriented approach for support to others
  • Ability to work with tight deadlines, and a demanding workload
  • Proven skills in handling and advising on complex people management issues
  • Good facilitation skills and ability to deliver trainings and induction
  • Strong communication (written and spoken), and interpersonal skills in English
  • Experience in working with and supporting multicultural teams


  • Ability to travel to area offices for the Syria response office
  • Experience in staff capacity building

The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:

  • No child dies from preventable causes before their 5th birthday
  • All children learn from a quality basic education and that,
  • Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

Application Information:

Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at

We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

Location: Amman, Jordan

Contract - Full-Time

Closing date: Wednesday 14 August 2019

All jobs close at midnight UK time on the date specified

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